Returns & Exchanges

At Hard Candy, we want you to love your look; if you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery. Please ensure items are in their original packaging and meet our safety hygiene standards for beauty products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original box and include the printed return authorization slip to ensure faster processing at our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.